For customer care and store questions, email yuhui_99@shiplexia.com. Shiplexia is operated by Yuka Goto (後藤 優花), a sole proprietor. Our business address is 1-34-4 Shinsakuragaoka, Hodogaya-ku, Yokohama, Kanagawa 240-0036, Japan. Please use the email address connected with your order whenever you are asking about a purchase, so we can locate the right details.

• Legal business operator: Yuka Goto (後藤 優花), sole proprietor of Shiplexia.
• Business address: 1-34-4 Shinsakuragaoka, Hodogaya-ku, Yokohama, Kanagawa 240-0036, Japan.
• Customer care email: yuhui_99@shiplexia.com.
• For an order question, include your order number.
• For a product question, include the full product title.
• For a damaged-item report, attach clear photos of the item and its packaging.

If you are checking an existing purchase, share the order number and the email used at checkout. A short description of what you need will help us understand the request without asking you to repeat the details.

• Ask about order confirmation or payment status.
• Ask for help locating a shipment confirmation email.
• Tell us if the tracking page is not updating.
• Let us know if a parcel appears delivered but cannot be found.

A little measuring before checkout can make a big difference at home. When asking about a product, mention the room, the space available, and the detail you want to confirm.

• For bookcases and storage furniture, ask about listed width, height, depth, shelves, and anchoring options.
• For curtains, check the panel length, number of panels, and whether the fabric is light-filtering or room-darkening.
• For rugs, compare the listed dimensions with the usable floor area.
• For mirrors and room dividers, consider the installation or placement space shown on the product page.

If something is not right with an order, contact us before sending anything back. The return address and instructions are provided by email after your request is reviewed.

• A return request can be made within 14 days after delivery.
• You do not need to give a reason for a return request within that period.
• For a damaged, incorrect, or incomplete item, send photos and a brief description.
• Keep the item and its packaging until you receive return instructions.

Please do not send full payment card numbers, security codes, passwords, or identity documents in an ordinary email. If we need to verify an order, we will ask only for information relevant to that request.

• Use the checkout page for payment details.
• Use the privacy contact route for personal-information requests.
• Do not include sensitive financial information in photos or attachments.
• Review the Privacy Policy for details about information handling.

A clear subject line helps us understand your message. If you are writing about a product, copy its title from the product page instead of describing it only by color or appearance.

• Use a subject such as “Order question” or “Product detail question.”
• Include one order number per order-related request.
• List the item name and the issue you noticed.
• Attach only the photos needed to explain the issue.

We review customer messages with the details provided and use them to guide the next step. Please keep the order confirmation and any related emails until your question has been resolved.

• Reply to the existing order email when it relates to a purchase.
• Keep the parcel label if the question concerns delivery.
• Keep product parts together if the question concerns assembly.
• Use the same email thread for follow-up details.