Choose the item and options shown on its product page, add it to your cart, and complete checkout. Review the shipping address, delivery option, order total, and payment details before submitting the order.

• Product options and dimensions are listed on the relevant product page.
• The checkout page displays the available delivery option for your address.
• The final order total is shown before you submit payment.
• Keep the order confirmation email for your records.

Order processing generally takes 1–3 business days after payment confirmation. Processing covers the order checks and preparation needed before dispatch.

• Business days do not include weekends or public holidays.
• Check that your email address and delivery details are correct.
• If you notice an error, contact us as soon as possible.
• A processing update is not the same as a carrier tracking scan.

Orders are dispatched within 3–5 days. The 1–3 business day processing period is included in this dispatch window, rather than being added on top of it.

• Dispatch means the parcel has been handed over for shipment.
• You will receive a shipment confirmation when dispatch information is available.
• The carrier may need time to register the first tracking scan.
• Keep an eye on the email used at checkout.

Standard delivery is estimated at 6–11 business days after dispatch. This is the carrier transit estimate and does not include the order-processing period.

• Delivery estimates are not guaranteed arrival dates.
• Carrier operations, weather, and local access conditions can affect transit.
• Use the tracking link for the latest carrier information.
• Contact us if the tracking information appears inconsistent.

Standard delivery is $13.00. Orders of $148.00 or more qualify for free standard delivery. The available rate is shown during checkout before payment.

• The prices on the store are displayed in U.S. dollars.
• The $148.00 threshold applies to the order total used for the shipping offer.
• The checkout page confirms whether the order qualifies.
• Review the order summary before placing the order.

After dispatch, check the shipment confirmation email for the tracking link or tracking number. Use the carrier page linked in that message to view available scans.

• Check the inbox used at checkout.
• Look in spam, junk, or promotions folders if the message is missing.
• Copy the tracking number carefully if you enter it manually.
• A label-created status can appear before the first carrier scan.

Measure the intended space before ordering. Compare the available width, height, and depth with the dimensions on the product page, and allow room for doors, drawers, and normal movement.

• Measure the room and the route used to bring the item inside.
• Check the full dimensions, not only the product photo.
• For a bookcase, review the listed wall-anchoring option.
• For dining furniture, measure chair pull-out space as well as the table.

Assembly requirements vary by item. Read the product description and the instructions supplied with the product before starting. Keep fittings organized and use the recommended fixing method.

• Lay out the parts and compare them with the instruction list.
• Use the correct tools and suitable wall fixings where required.
• Do not climb on furniture or use it for a purpose not described.
• Ask for help if a part or instruction is missing.

You may request a return within 14 days after delivery without giving a reason. Please contact us before sending the item back so we can email the return address and instructions.

• Submit the request within the 14-day period.
• Keep the item in its original condition and include its parts and accessories.
• Do not send a return to the address printed on the parcel unless instructed.
• The return email explains the next steps and applicable arrangements.

Approved refunds are processed within 3–7 days after the returned item has been received and reviewed. Once issued, the time for the funds to appear depends on the original payment provider or bank.

• Refunds are sent to the original payment method.
• The processing period and bank posting period are separate.
• Your card issuer or payment provider controls its posting schedule.
• Keep the refund confirmation for reference.

Contact us promptly and include the order number, the product name, and clear photos showing the issue. Keep the item and packaging until the next steps have been confirmed.

• Photograph the outer parcel and shipping label.
• Photograph the affected area and all included parts.
• Tell us whether the item is damaged, incorrect, or incomplete.
• Wait for written instructions before arranging a return.

Care depends on the material and finish. Follow the product label or supplied instructions first, and test any cleaning method on a small, inconspicuous area when the instructions allow it.

• Use the care instructions for the exact item.
• Keep liquids and cleaning products away from surfaces unless the instructions permit them.
• For textiles, check the washing symbols before laundering.
• For outdoor products, follow the stated installation and use guidance.

For help with an order, product, delivery, or return, email yuhui_99@shiplexia.com. Shiplexia is operated by Yuka Goto (後藤 優花), a sole proprietor. Business address: 1-34-4 Shinsakuragaoka, Hodogaya-ku, Yokohama, Kanagawa 240-0036, Japan. Include the information that relates to your question and avoid sending sensitive payment details.

• Customer care email: yuhui_99@shiplexia.com.
• Business operator: Yuka Goto (後藤 優花), sole proprietor of Shiplexia.
• Business address: 1-34-4 Shinsakuragaoka, Hodogaya-ku, Yokohama, Kanagawa 240-0036, Japan.
• Order questions: include the order number and checkout email.
• Product questions: include the product title and relevant measurements.
• Privacy questions: use “Privacy Request” in the email subject.