The tracking link is sent when dispatch information is available. Open the shipment confirmation email and select the tracking link to view carrier updates.

• Check the email address entered at checkout.
• Search your inbox for “Shiplexia” or “shipping confirmation.”
• Check spam, junk, and promotions folders.
• Keep the order confirmation and shipment email until delivery is complete.

If the email includes a tracking number, enter it on the carrier page linked in the message. Copy the complete number and avoid adding spaces or punctuation.

• Use the carrier link supplied with the shipment email.
• Check each digit and letter before submitting.
• A tracking number may not show movement immediately after dispatch.
• Return to the same carrier page for later updates.

Carrier wording can differ, but tracking pages generally show whether a label has been created, a parcel has been received, or a delivery attempt has taken place.

• Label created means shipment information has been submitted; it does not always mean the carrier has scanned the parcel.
• In transit means the parcel is moving through the carrier network.
• Out for delivery means the carrier has scheduled the parcel for a delivery route.
• Delivered means the carrier has recorded a delivery event.

A gap between scans can occur while a parcel is moving between facilities or waiting for the next carrier scan. Check the latest event and the event date before contacting us.

• Refresh the carrier page and review the most recent scan.
• Check whether the carrier lists a service notice or delivery exception.
• Compare the tracking address with the address on your order confirmation.
• Email us if the information remains unclear or appears inconsistent.

The address shown in your order confirmation is the address used for fulfillment. If you spot an error before dispatch, contact us as soon as possible.

• Include the order number and the corrected address in your message.
• Do not send payment card details with an address-change request.
• After dispatch, an address change may be limited by the carrier.
• A request to change an address is not confirmed until you receive our reply.

First check the delivery location around the entrance, mailbox area, parcel room, or other safe drop-off point used at your address. Ask household members or building staff whether they accepted it.

• Review the carrier’s delivery details and any available delivery photo.
• Check the address and delivery date shown in tracking.
• Contact the carrier using the tracking page if it provides a delivery inquiry option.
• Email Shiplexia with your order number if the parcel is still missing.

Some home products need more room to move through a doorway or hallway than their product photos suggest. Check the listed dimensions before delivery and keep the route clear.

• Measure doorways, hallways, stairs, and turns before ordering large items.
• Keep children and pets away from the unloading area.
• Do not attempt to lift a heavy item alone.
• Follow the product instructions before assembly or use.

The order number helps us identify the purchase without asking you to share unnecessary personal information. Use the same checkout email when contacting us about tracking.

• Order number from your confirmation email.
• Email address used at checkout.
• Product title if the order contains more than one item.
• A brief description of the tracking issue.