These Terms of Sale apply to orders submitted through the Shiplexia online store. By placing an order, you confirm that you have reviewed the product information, the amount due at checkout, and the policies linked from the store.

• The product page describes the item and its listed options.
• The checkout page displays the order total before payment.
• Shipping & Delivery explains dispatch, transit estimates, and delivery charges.
• Returns & Refunds explains the store’s 14-day return request period.

We describe products using the information available for each listing, including dimensions, materials, color, included components, and intended features. Review the complete listing before ordering, especially for furniture and items that require installation.

• Product specifications on the individual listing form the reference for that item.
• Images are provided to help show the product; screen settings can affect how colors appear.
• Check whether a listing is for one item or a set.
• Contact customer care if a material or dimension needs clarification before purchase.

Store prices are displayed in U.S. dollars (USD). The checkout summary shows the applicable delivery charge and taxes calculated for the order before payment is submitted.

• Standard delivery is $13.00.
• Orders of $148.00 or more qualify for free standard delivery.
• Applicable taxes are shown in the checkout total.
• The amount shown at the final payment step is the amount presented for authorization.

When you submit an order, provide accurate contact, billing, and delivery information. Review product options, quantities, and the shipping address before completing checkout.

• An order confirmation indicates that the order has been received.
• Keep the order number and confirmation email.
• If you notice an error, contact us promptly before dispatch.
• Do not submit a duplicate order solely because an email is delayed; check your order records first.

An order is subject to review and successful payment authorization. If an order cannot be accepted or fulfilled, we will contact you using the details provided with the order and address any payment amount collected in accordance with applicable requirements.

• Check that the email address is accurate and accessible.
• A payment authorization is not the same as a dispatch confirmation.
• Product availability is shown on the store at the time of purchase.
• We will not knowingly substitute a different product without your agreement.

Payment options available for an order are displayed during checkout. Use the checkout payment flow and do not send payment credentials through ordinary email or customer-service messages.

• Prices are charged in U.S. dollars.
• The payment provider may apply its own authorization and verification steps.
• If a payment is declined, contact the card issuer or payment provider.
• Payment questions can be sent to yuhui_99@shiplexia.com without including full card details.

Order processing generally takes 1–3 business days. Orders are dispatched within 3–5 days, with the processing period included in that dispatch window. Standard delivery is estimated at 6–11 business days after dispatch.

• Standard delivery costs $13.00 unless the order qualifies for free delivery at $148.00 or more.
• Delivery time is an estimate rather than a guaranteed arrival date.
• The tracking link is sent when dispatch information is available.
• The Shipping & Delivery page contains the current delivery details.

If we cannot ship within the stated time, we will notify you and provide the options required by applicable law. Where required, you may choose to agree to a revised shipping date or cancel the unshipped order for a refund.

• A revised shipping date is provided only when it can be reasonably supported.
• The delay notice explains the available response options.
• A cancellation before shipment is handled as an order cancellation, not a product return.
• Refunds for unshipped orders are handled under applicable requirements.

Use the Online Order Cancellation Request route as soon as possible if you no longer want an order. A request is not a completed cancellation until confirmation is sent.

• Submit the request before dispatch whenever possible.
• Include the order number and checkout email.
• If the parcel has already been handed to the carrier, the return policy applies instead.
• Nothing in this section limits cancellation rights that cannot be waived under applicable law.

You may request a return within 14 calendar days after delivery without giving a reason. Contact customer care before sending an item so the correct return address and instructions can be provided by email. Customers are responsible for arranging and paying return shipping costs for approved change-of-mind returns.

• Returned items should be unused and in their original condition, with included parts and accessories.
• The return address is supplied by email after the request is reviewed.
• Customers pay the return shipping cost for approved change-of-mind returns.
• Approved refunds are processed within 3–7 days after the returned item is received and reviewed; bank posting time is separate.

If a product arrives damaged, incorrect, or incomplete, contact us promptly with the order number, a description, and clear photos. Keep the item and packaging until the next steps are confirmed.

• Photograph the outer parcel and shipping label.
• Show the affected area or missing components clearly.
• Do not discard the product or packaging while the issue is being reviewed.
• The return or replacement arrangement will be explained in writing.

Any product-specific warranty information is stated with the relevant product or accompanying documentation. These Terms do not create a warranty period that is not stated for the product and do not exclude rights that cannot legally be limited.

• Read the product listing and any supplied warranty document.
• Contact customer care if a product document is missing.
• Applicable state and federal consumer rights remain in place.
• No wording in these Terms is intended to waive a right that cannot be waived by law.

Mandatory consumer-protection laws that apply to your purchase continue to apply. Shiplexia is operated by Yuka Goto (後藤 優花), a sole proprietor. The business address is 1-34-4 Shinsakuragaoka, Hodogaya-ku, Yokohama, Kanagawa 240-0036, Japan. For questions about these Terms or an order, contact Shiplexia at yuhui_99@shiplexia.com.

• Legal business operator: Yuka Goto (後藤 優花), sole proprietor of Shiplexia.
• Business address: 1-34-4 Shinsakuragaoka, Hodogaya-ku, Yokohama, Kanagawa 240-0036, Japan.
• Customer care email: yuhui_99@shiplexia.com.
• Include the order number for purchase-related questions.