You may submit a return request within 14 calendar days after the delivery date. You do not need to explain why you would like to return an item during this period.

• The 14-day period begins on the delivery date.
• Send your request before the 14-day period ends.
• Include the order number and the email used at checkout.
• Wait for return instructions before sending the item.

Please return items in their original condition, with all included parts, accessories, and instructions. For a change-of-mind return, the item should be unused and suitable for inspection.

• Keep detachable parts and accessories together.
• Use the original packaging when it is available and suitable for the return.
• Do not write or attach shipping labels directly to the product surface.
• Tell us if the original packaging was damaged during delivery.

Email yuhui_99@shiplexia.com before sending the item. We will review the request and send the return address and instructions by email.

• Use “Return Request” as the email subject.
• Include your order number and checkout email.
• List the product title and quantity you want to return.
• Explain whether the item is unused, damaged, incorrect, or incomplete.

The return address is provided by email after your request has been reviewed. Do not use the sender address on the parcel, a delivery label, or an address found elsewhere unless the return email specifically instructs you to do so.

• Wait for the written return address.
• Follow the packaging and shipping instructions in the email.
• Keep the carrier receipt and tracking number.
• Use the same email thread if you need to ask about the return.

If an item arrives damaged, incorrect, or missing parts, contact us promptly with clear photos and a short description. We will review the information and provide the next steps.

• Photograph the outer packaging and shipping label.
• Photograph the item and the affected area.
• Show any missing or incorrect parts in your message.
• Keep the product and packaging until the issue is reviewed.

After the returned item has been received and reviewed, an approved refund is processed within 3–7 days. The processing period begins after the return inspection is completed.

• The 3–7 day period refers to Shiplexia’s refund processing.
• The refund is issued to the original payment method.
• A refund confirmation is sent when the refund has been issued.
• Keep the confirmation for your payment records.

The date a refund appears on your card or account is controlled by the bank, card issuer, or payment provider. That posting time is separate from the 3–7 day processing period.

• Check the original payment account after receiving the refund confirmation.
• Review pending and posted transactions.
• Contact your payment provider if the refund has been issued but is not visible.
• Share the refund confirmation reference if you ask us to review the transaction.

Customers are responsible for arranging and paying the return shipping costs for approved change-of-mind returns. Contact us before sending the item so we can provide the correct return address and instructions by email. For an item that arrives damaged, incorrect, or incomplete, contact us before returning it so we can review the issue and explain the next steps.

• The customer pays the return shipping cost for an approved change-of-mind return.
• Return postage is separate from the original delivery charge.
• Do not arrange a return shipment before receiving the return instructions.
• Keep the carrier receipt and tracking number for your records.

If you no longer want an order, submit an Online Order Cancellation Request as soon as possible. A cancellation request is not confirmed until you receive a response, and an order already handed to the carrier may need to follow the return process.

• Include the order number and checkout email.
• Send the request before dispatch whenever possible.
• Wait for written confirmation that the order has been cancelled.
• If the parcel has shipped, use the return process instead.

For help, email yuhui_99@shiplexia.com and keep the order number in the message. We can review the relevant order details more easily when the request is sent from the checkout email address.

• Customer care email: yuhui_99@shiplexia.com
• Subject: Return Request or Refund Question.
• Include the product title and delivery date.
• Do not include full card numbers or security codes.